Trust center

SLA and Support Terms

Last updated June 16, 2026

Support terms describe how production issues, billing questions, and customer requests are handled.

Support channels

Customers can contact support from the in-app help page or by email. Include workspace, monitor, status page, alert, backup source, and billing context when relevant.

Security and abuse reports are prioritized separately from product questions.

Availability

The public service is designed for commercially reasonable availability with operational monitoring, deployment gates, and recovery runbooks.

Specific SLA credits or enhanced support commitments require a signed order or written agreement.

Provider and contact

monitoring.app is operated and supplied by Deved B.V., registered with the Dutch Chamber of Commerce under number 96921846 and VAT ID NL867833749B01.

Registered address: Edisonweg 11D, 3752 LV Bunschoten-Spakenburg, Netherlands.