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Refund and Cancellation Policy

Last updated July 18, 2026

This policy explains how customers can cancel paid plans and request billing help.

Cancellation

Workspace owners can request cancellation at any time through the billing page and support. The Stripe billing portal is used for invoices, billing information, tax IDs, and payment method changes.

Unless support confirms a different written arrangement, cancellation takes effect at the end of the current monthly billing period and prevents the next renewal.

Refunds

Refunds are reviewed case by case for duplicate charges, billing errors, service availability issues, and signed pilot commitments.

Usage, setup work, and third-party costs may affect refund eligibility.

Provider and contact

monitoring.app is operated and supplied by Deved B.V., registered with the Dutch Chamber of Commerce under number 96921846 and VAT ID NL867833749B01.

Registered address: Edisonweg 11D, 3752 LV Bunschoten-Spakenburg, Netherlands.